IntelliFlex Mat Assistance

If you need assistance with your IntelliFlex mat, you have reached the right page. The Chummie support team has grouped most commonly asked questions by parents and product testers over the years. We combined these questions for your convenience.

First time users of the Chummie system will learn how to set up the IntelliFlex mat.

More experienced users of the can troubleshoot the IntelliFlex mat if they are encountering difficulty with the product.

This section also provides assistance on how to clean and maintain the IntelliFlex mat for continued flawless operation.

If you need additional assistance or you need to contact Chummie Support, please visit the Contact Us section.

To download user manuals, progress charts and other valuable information, please visit the Chummie support section.

For further assistance with the IntelliFlex mat or for additional information, please select from the sections below. To learn more about a section, simply visit a section and click over the question that interests you. Relevant information will be shown.

Attaching the Intelliflex Mat

What is the correct way to place the IntelliFlex Mat on the bed?

Place the Chummie bedwetting alarm unit on the bedside or someplace convenient where your child can hear the alarm and reach it to turn it off.

• Place the IntelliFlex mat in the cloth sleeve provided in the Chummie Pro case.
• Place the bed sheet directly over the mat. Ensure that your child does not come in contact with the mat. The mat is sensitive and sweat from the body can trigger the Chummie alarm.

• To start monitoring for bedwetting events, insert the sensor plug into the sensor jack. The alarm unit will beep twice signaling a successful connection has been established.

Can I use a Diaper with the Chummie bedwetting alarm?

No! Your child needs to sleep without a diaper. They should sleep with underwear. A diaper will not let urine go all the way to the mat and the alarm will not work. You need to place the mat under a bed sheet and sleep on the bed sheet without a diaper.

My child sweats a lot. How do I minimize false alarms?

Some children sweat more than other children. This may cause the IntelliFlex mat to go off at night. To minimize false alarms, follow the step below.

• Place the IntelliFlex mat in the cloth sleeve provided with your Chummie alarm.
• Place a bed sheet directly over the mat.

• To start monitoring for bedwetting events, insert the mat plug into the Chummie alarm. The alarm unit will beep twice signaling a successful connection has been established.

Where can I order another IntelliFlex mat?

contact us at (800) 230-6775 and we can help you place your order.

Troubleshooting the Intelliflex Mat

My IntelliFlex mat will not detect urine

Over time, urine salts can build up on the mat. To remove these, please follow the steps below.

• Disconnect IntelliFlex mat from the alarm unit.

• Gently clean the IntelliFlex mat with a damp cotton cloth then immediately pat dry with a towel or cloth - DO NOT USE SOAP OR LIQUID DETERGENT. DO NOT WASH THE PLUG (the end that goes into the alarm unit).

• Reinsert the IntelliFlex mat into the alarm unit. The alarm unit will beep twice and lights will flash.

• Place a damp towel on the IntelliFlex mat. The alarm unit will beep and lights will flash.

• Press the enable button and disconnect IntelliFlex mat from the alarm unit.

Your IntelliFlex mat is ready to detect bedwetting accidents. If you still need assistance, please fill the form under "Technical Assistance"

Cleaning and Maintainence for the IntelliFlex Mat

How do I clean the Chummie Bedwetting Alarm?

• Wipe the Chummie bedwetting alarm with a damp cloth. Do NOT place under water or submerge in water.

• If needed, wipe the dry Chummie bedwetting alarm with a pre-saturated alcohol wipes to disinfect it.

How do I clean the IntelliFlex Mat?

1. Gently clean the IntelliFlex mat with a damp cotton clot,h then immediately pat dry with a towel or cloth - DO NOT USE SOAP OR LIQUID DETERGENT. DO NOT WASH THE PLUG (the end that goes into the alarm unit).

Can I use any brand of wipes?

Do not use wipes to clean the mat. Always clean the mat with lint free disinfecting wipes. Do not use wipes with lotion.

Additional Support