If you need assistance with your IntelliFlex mat, you have reached the right page. The Chummie support team has grouped most commonly asked questions by parents and product testers over the years. We combined these questions for your convenience.
First time users of the Chummie system will learn how to set up the IntelliFlex mat.
More experienced users of the can troubleshoot the IntelliFlex mat if they are encountering difficulty with the product.
This section also provides assistance on how to clean and maintain the IntelliFlex mat for continued flawless operation.
If you need additional assistance or you need to contact Chummie Support, please visit the Contact Us section.
To download user manuals, progress charts and other valuable information, please visit the Chummie support section.
For further assistance with the IntelliFlex mat or for additional information, please select from the sections below. To learn more about a section, simply visit a section and click over the question that interests you. Relevant information will be shown.
No! Your child needs to sleep without a diaper. They should sleep with underwear. A diaper will not let urine go all the way to the mat and the alarm will not work. You need to place the mat under a bed sheet and sleep on the bed sheet without a diaper.
Over time, urine salts can build up on the mat. To remove these, please follow the steps below.
Disconnect IntelliFlex mat from the alarm unit.
Gently clean the IntelliFlex mat with a damp cotton cloth then immediately pat dry with a towel or cloth - DO NOT USE SOAP OR LIQUID DETERGENT. DO NOT WASH THE PLUG (the end that goes into the alarm unit).
Reinsert the IntelliFlex mat into the alarm unit. The alarm unit will beep twice and lights will flash.
Place a damp towel on the IntelliFlex mat. The alarm unit will beep and lights will flash.
Press the enable button and disconnect IntelliFlex mat from the alarm unit.
Your IntelliFlex mat is ready to detect bedwetting accidents. If you still need assistance, please fill the form under "Technical Assistance"
Gently clean the IntelliFlex mat with a damp cotton clot,h then immediately pat dry with a towel or cloth - DO NOT USE SOAP OR LIQUID DETERGENT. DO NOT WASH THE PLUG (the end that goes into the alarm unit).