Chummie IntelliFlex Sensor Assistance

If you need assistance with your IntelliFlex sensor, you have reached the right page. The Chummie support team has grouped most commonly asked questions by parents and product testers over the years. We combined these questions for your convenience.

First time users of the Chummie system will learn how to set up the IntelliFlex sensor.

More experienced users of the can troubleshoot the IntelliFlex sensor if they are encountering difficulty with the product.

This section also provides assistance on how to clean and maintain the IntelliFlex sensor for continued flawless operation.

If you need additional assistance or you need to contact Chummie Support, please visit the Contact Us section.

To download user manuals, progress charts and other valuable information, please visit the Chummie support section.

For further assistance with the IntelliFlex sensor or for additional information, please select from the sections below. To learn more about a section, simply visit a section and click over the question that interests you. Relevant information will be shown.

Attaching the Intelliflex Sensor

What is the correct way to place the Flexitape on the Intelliflex Sensor?

Fasten the alarm unit to the outside neckline or around arm with optional armband accessory (sold separately).

• Attach the sensor to the outside of your child’s undergarment. Ensure that sensor front (black face) touches the undergarment. Tape the sensor back (white face) with Flexitape.

• DO NOT tape the black surface of the sensor as shown below.

• If your child sweats at night, to avoid false alarms, tape the sensor and place between two pairs of undergarments. Sensor front must face your child. Run sensor cord underneath the shirt.

• To start monitoring for bedwetting events, insert the sensor plug into the sensor jack. The alarm unit will beep twice signaling a successful connection has been established.

Can I use a Diaper with the Chummie bedwetting alarm?

Yes! Many parents prefer to use a diaper when using the Chummie Bedwetting Alarm to prevent sheets from getting soiled and wet.

• Attach the sensor to the outside of your child’s undergarment. Ensure that sensor front (black face) touches the undergarment. Tape the sensor back (white face) with Flexitape.
• Place the diaper outside the underwear. The IntelliFlex sensor should be sandwiched between the undergarment and the diaper.

My child moves too much in bed. How do I ensure the sensor stays in place?

Some children toss and turn more in bed than other children. This may cause the IntelliFlex sensor to come off at night. To ensure that the IntelliFlex sensor stays in place, follow the step below.

• Attach the sensor to the outside of your child’s undergarment. Ensure that sensor front (black face) touches the undergarment. Tape the sensor back (white face) with Flexitape.
• Place a second Flexitape on the sensor strain relief (the point where the sensor and cord make contact). This will ensure that the sensor is held securely throughout the night.

• To start monitoring for bedwetting events, insert the sensor plug into the sensor jack. The alarm unit will beep twice signaling a successful connection has been established.

Where can I order more Flexitape?

You can order more tape and additional Chummie alarm accessories here. If you like to place your order over the phone, contact us at (800) 230-6775 and we can help you place your order.

Troubleshooting the Intelliflex Sensor

My IntelliFlex sensor will not detect urine

Over time, urine salts can build up on the sensor. To remove these, please follow the steps below.

• Disconnect IntelliFlex sensor from the alarm unit.

• Wash the IntelliFlex sensor and cord with black face up under tap water (hot or cold) to wash off urine for 5 seconds - DO NOT USE SOAP OR LIQUID DETERGENT. DO NOT WASH THE PLUG (the end that goes into the alarm unit).

• Gently shake the IntelliFlex sensor tap to remove water from the traces.

• Pat the sensor and cord dry with a towel or cloth - (Do NOT pull on the cord or sensor while drying. It could damage the IntelliFlex sensor).

• Reinsert the IntelliFlex sensor into the alarm unit. The alarm unit will beep twice and lights will flash.

or

• Gently pinch the bottom of the IntelliFlex sensor so the black traces touch (fold on each other). The alarm unit will beep and or vibrate and lights will flash.

Your IntelliFlex sensor is ready to detect bedwetting accidents. If you still need assistance, please fill the form under "Technical Assistance"

Cleaning and Maintenance for the Intelliflex Sensor

How do I clean the Chummie Bedwetting Alarm?

• Wipe the Chummie bedwetting alarm with a damp cloth. Do NOT place under water or submerge in water.

• If needed, wipe the dry Chummie bedwetting alarm with a pre-saturated alcohol wipes to disinfect it.

How do I clean the IntelliFlex Sensor?

1. Wash the IntelliFlex sensor and cord with black face up under tap water (hot or cold) to wash off urine for 5 seconds - DO NOT USE SOAP OR LIQUID DETERGENT. DO NOT WASH THE PLUG (the end that goes into the alarm unit).

1. Gently shake the IntelliFlex sensor tap to remove water from the traces.

1. Pat the sensor and cord dry with a towel or cloth - (Do NOT pull on the cord or sensor while drying. It could damage the IntelliFlex sensor).

Can I use any brand of wipes?

Do not use wipes to clean the sensor. Always wash the sensor under warm tap water. You may clean the Chummie alarm unit with wipes. Use lint free disinfecting wipes. Do not use wipes with lotion.

Can I use a Diaper with the Chummie bedwetting alarm?

Yes! Many parents prefer to use a diaper when using the Chummie Bedwetting Alarm to prevent sheets from getting soiled and wet.

• Attach the sensor to the outside of your child’s undergarment. Ensure that sensor front (black face) touches the undergarment. Tape the sensor back (white face) with Flexitape.
• Place the diaper outside the underwear. The IntelliFlex sensor should be sandwiched between the undergarment and the diaper.

Additional Support