Chummie Premium Bedwetting Alarm Assistance

If you need assistance with your Chummie Premium bedwetting alarm system, you have reached the right page. The Chummie support team has grouped most commonly asked questions by parents and testers over the years. We combined these questions for your convenience.

First time users of the Chummie system will learn how to set up the Chummie Premium bedwetting alarm, change tones, adjust volume and control vibration.

More experienced users of the can troubleshoot the alarm unit and sensor if they are encountering difficulty with the product.

This section also provides assistance on how to clean the alarm and sensor for continued flawless operation.

If you need additional assistance or you need to contact Chummie Support, please visit the Contact Us section.

To download user manuals, progress charts and other valuable information, please visit the Chummie support section.

For further assistance with the Chummie Premium bedwetting alarm or for additional information, please select from the sections below. To learn more about a section, simply visit a section and click over the question that interests you. Relevant information will be shown.

Chummie Premium Bedwetting Alarm Basics

Chummie Premium User Manual

Chummie Priming Technique

Setting up your Chummie Premium Bedwetting Alarm System

How do I set up the alarm unit and sensor?

Fasten the alarm unit to the outside neckline or around arm with optional armband accessory (sold separately).

• Attach the sensor to the outside of your child’s undergarment. Ensure that sensor front (black face) touches the undergarment. Tape the sensor back (white face) with Flexitape.

• If using a diaper, first attach the sensor to the outside of your child’s undergarment and follow instructions above. Wear the diaper on top of the attached sensor so that the sensor is sandwiched between the underwear and diaper.

How do I adjust tones and vibration in my Chummie?

To prevent your child from becoming accustomed to any one alarm, Chummie automatically cycles through 5 alarm tones. You can only add remove vibration from a tone. Below are steps on programming your Chummie alarm

• Disconnect the sensor from the alarm unit by removing the sensor plug from the sensor jack.

• Briefly press the enable button. The alarm unit will beep once and activate the program switch for 10 seconds. Changes to the alarm can be now be made.

 

• Select alarm tones by pressing the program switch inwards. There are 8 tones to choose from. The 9th tone is silent mode - vibration and lights only.

• Increase or decrease volume by alternately pushing the program switch upwards. Low volume is approximately half as loud as high volume.

• Enable or disable vibration by alternately pushing the program switch downwards.

The alarm unit will enter standby (power save) mode 10 seconds after the last adjustment is made with the program switch. In standby mode, the program switch is disabled. To select a new alarm, repeat the steps above.

Attaching the Intelliflex Sensor

What is the correct way to place the Flexitape on the Intelliflex Sensor?

Fasten the alarm unit to the outside neckline or around arm with optional armband accessory (sold separately).

• Attach the sensor to the outside of your child’s undergarment. Ensure that sensor front (black face) touches the undergarment. Tape the sensor back (white face) with Flexitape.

• DO NOT tape the black surface of the sensor as shown below.

• If your child sweats at night, to avoid false alarms, tape the sensor and place between two pairs of undergarments. Sensor front must face your child. Run sensor cord underneath the shirt.

• To start monitoring for bedwetting events, insert the sensor plug into the sensor jack. The alarm unit will beep twice signaling a successful connection has been established.

Can I use a Diaper with the Chummie bedwetting alarm?

Yes! Many parents prefer to use a diaper when using the Chummie Bedwetting Alarm to prevent sheets from getting soiled and wet.

• Attach the sensor to the outside of your child’s undergarment. Ensure that sensor front (black face) touches the undergarment. Tape the sensor back (white face) with Flexitape.
• Place the diaper outside the underwear. The IntelliFlex sensor should be sandwiched between the undergarment and the diaper.

My child moves too much in bed. How do I ensure the sensor stays in place?

Some children toss and turn more in bed than other children. This may cause the IntelliFlex sensor to come off at night. To ensure that the IntelliFlex sensor stays in place, follow the step below.

• Attach the sensor to the outside of your child’s undergarment. Ensure that sensor front (black face) touches the undergarment. Tape the sensor back (white face) with Flexitape.
• Place a second Flexitape on the sensor strain relief (the point where the sensor and cord make contact). This will ensure that the sensor is held securely throughout the night.

• To start monitoring for bedwetting events, insert the sensor plug into the sensor jack. The alarm unit will beep twice signaling a successful connection has been established.

Where can I order more Flexitape?

You can order more tape and additional Chummie alarm accessories here. If you like to place your order over the phone, contact us at (800) 230-6775 and we can help you place your order.

Troubleshooting the Chummie Premium Bedwetting Alarm

My Chummie beeps once every minute. What do I do?

The Chummie Bedwetting Alarm has low battery detection. If your batteries are weak and need to be replaced, the alarm unit will beep once a minute and buttons will be non-responsive. If this is the case, please remove old batteries and replace with new AAA batteries.

Can I use a Mat with the Chummie Premium or Chummie Elite Alarm? Can I use a Sensor with the Chummie Pro Alarm?

Although the Chummie Premium and Chummie Pro alarms look alike, they are different from the inside. Please use the Chummie system with the correct sensor/mat. The Chummie Premium Bedwetting Alarm System will work correctly ONLY with the IntelliFlex sensor. When used with the IntelliFlex mat, it will cause false alarms. The Chummie Pro Bedwetting Alarm System will work correctly ONLY with the IntelliFlex mat. When used with the IntelliFlex sensor, it will not detect urine correctly.

I replaced batteries in the Chummie but it will not stop beeping

It is likely that the IntelliFlex sensor needs to be washed as urine salts may have deposited on the IntelliFlex sensor. Please follow these steps.

1. Wash the IntelliFlex sensor and cord with black face up under tap water (hot or cold) to wash off urine for 5 seconds - DO NOT USE SOAP OR LIQUID DETERGENT. DO NOT WASH THE PLUG (the end that goes into the alarm unit).

1. Gently shake the IntelliFlex sensor tap to remove water from the traces.

1. Pat the sensor and cord dry with a towel or cloth - (Do NOT pull on the cord or sensor while drying. It could damage the IntelliFlex sensor).

Troubleshooting the Intelliflex Sensor

My IntelliFlex sensor will not detect urine

Over time, urine salts can build up on the sensor. To remove these, please follow the steps below.

• Disconnect IntelliFlex sensor from the alarm unit.

• Wash the IntelliFlex sensor and cord with black face up under tap water (hot or cold) to wash off urine for 5 seconds - DO NOT USE SOAP OR LIQUID DETERGENT. DO NOT WASH THE PLUG (the end that goes into the alarm unit).

• Gently shake the IntelliFlex sensor tap to remove water from the traces.

• Pat the sensor and cord dry with a towel or cloth - (Do NOT pull on the cord or sensor while drying. It could damage the IntelliFlex sensor).

• Reinsert the IntelliFlex sensor into the alarm unit. The alarm unit will beep twice and lights will flash.

or

• Gently pinch the bottom of the IntelliFlex sensor so the black traces touch (fold on each other). The alarm unit will beep and or vibrate and lights will flash.

Your IntelliFlex sensor is ready to detect bedwetting accidents. If you still need assistance, please fill the form under "Technical Assistance"

Comfy-Armband for the Chummie Premium Bedwetting Alarm

How do I attach the Comfy-Armband

• Remove the snap-on clip from your Chummie alarm and place the alarm in the comfy-armband pouch.
• Slide the comfy-armband onto your arm, adjust the strap so it fits comfortable and then secure the Velcro tab. Do not secure the tab too tightly.

• Attach the IntelliFlex sensor sensor to your child's undergarment, run the sensor cord under the shirt and insert into your Chummie alarm.

Which alarms is the Comfy-Armband compatible with?

The Comfy-Armband is compatible with the Chummie Premium and Chummie Elite models.

Where can I order the Comfy-Armband?

You can purchase accessories for your Chummie alarm here , or contact us at (800) 230-6775 and we can help you place your order.

Cleaning and Maintainence

How do I clean the Chummie Bedwetting Alarm?

• Wipe the Chummie bedwetting alarm with a damp cloth. Do NOT place under water or submerge in water.

• If needed, wipe the dry Chummie bedwetting alarm with a pre-saturated alcohol wipes to disinfect it.

How do I clean the IntelliFlex Sensor?

1. Wash the IntelliFlex sensor and cord with black face up under tap water (hot or cold) to wash off urine for 5 seconds - DO NOT USE SOAP OR LIQUID DETERGENT. DO NOT WASH THE PLUG (the end that goes into the alarm unit).

1. Gently shake the IntelliFlex sensor tap to remove water from the traces.

1. Pat the sensor and cord dry with a towel or cloth - (Do NOT pull on the cord or sensor while drying. It could damage the IntelliFlex sensor).

Can I use any brand of wipes?

Do not use wipes to clean the sensor. Always wash the sensor under warm tap water.

You may clean the Chummie alarm unit with wipes. Use lint free disinfecting wipes. Do not use wipes with lotion.

My issue is not addressed here. Who do I contact?