Shipping and Delivery

Our goal is to get the Chummie bedwetting alarm products out to you as soon as possible. We ship from our products alarms from fulfillment centers in California. All bedwetting order shipments are subject to product availability and complete customer order, billing and shipping information being received by us. Shipments are also pending weather restrictions or natural disasters.

How Much Does Shipping Cost?

We offer many different shipping methods including USPS and couriers (FedEx/UPS/DHL) to ship both domestically within USA and internationally. Shipping rates are calculated automatically at time of checkout. To see the relevant rates, add the item(s) to your shopping cart and you will see the rates both when you view your cart and at checkout.

When Will My Order Ship?

The table below will provide information on when your order will ship. Economy and Get it Faster orders are processed by noon on business days. If you order Express Shipping before 11:00 am PST on weekdays (excluding holidays), your order will ship the same day. You will receive e-mail confirmation with tracking information (when applicable) notifying you once your order ships.

Note: Domestic express and overnight orders must be placed by 11:00 am PST for shipment on the same day. Express and overnight orders received after 11am PST will be shipped the next business day.

Shipments are based on Business Days. Express Shipments will be received by customers in 2 business days based on the table above.

When Will I Receive My Order?

The map below provides information on when you are likely to receive your order. Shipping times only apply from the date and time that the order was shipped. Shipping times do not include customs delays. Shipping charges are calculated based on a number of different things such as:

1. The weight, size and number of products that you have purchased.
2. The shipping option you select – i.e. get it faster, standard or express.
3. Your zip code.

Insurance

All shipments with orders over $150 are automatically insured.

International Orders

International express orders are shipped via FedEx Priority Express. International economy orders are shipped via USPS first class international mail. International customers are responsible for any customs charges or any export fees for importing from the United States. One Stop Bedwetting only covers the shipping costs.

Cancellations

Cancellations must be made via phone at (408) 239-4050.Your order can only be cancelled before it ships. See the table above for estimated ship times based on when you place your order. Cancellations made after the scheduled ship time are not guaranteed and may not be accepted. Orders that have not processed and shipped will be fully refunded. Orders that have shipped cannot be cancelled and will need to be returned at the customers expense.  See our returns policy.

Theos Medical Systems, Inc. is not responsible for late cancellation notices and the customer will remain liable for all product and shipping and handling fees.